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All disaster assistance from the Red Cross is based upon verified, disaster-caused need and is provided at no charge to the disaster client. While you are ultimately responsible for your own recovery, Red Cross is here to guide you through the process. When you speak with a Disaster Services caseworker, you will be asked to provide information about yourself (and your family) and the disaster. This information generally covers your living situation, a brief description of how you were affected, what your recovery plan is and any special considerations, such as medical information. All information collected is confidential and is used to provide Red Cross personnel with the best understanding possible of your specific situation so that we can match our assistance to your needs within the scope of our mission. The Disaster Services caseworker will guide you through the process. While every case is different and the assistance we provide is tailored to your individual needs, all clients are treated respectfully, without regard for income level, race, age, gender or any other protected class. Additionally, it is important for YOU to make an effort to be prepared for whatever occurs. You can make a difference for yourself, your family, and your community by preparing for disasters and knowing what to do in the event a disaster occurs where you are located. See the Preparedness Info section for more information and disaster preparedness tips.
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